Official Company Statement: Wonder's Official Statement To The AMG Incident
Wonder announces measures to support families affected by the AMG incident, going beyond standard payment industry refund protocols.
To whom it may concern,
On behalf of Wonder Ventures Limited ("Wonder"), we extend our deepest sympathies to all families, patients, newborns and consumers affected by the recent events involving AMG Medical Group ("AMG"). We understand that this is a challenging time, with many families left uncertain as to how outstanding vaccination services may be completed.
Since the incident broke, we have identified that some e-payment transactions related to AMG were processed through Wonder. Under standard payment industry practices, refund requests must follow established procedures which can take over six months due to multi-party coordination. Given the exceptional nature of this incident, Wonder has chosen to go beyond standard protocols and establish partnerships with trusted medical partners to proactively support eligible customers. Today we announce the following measures:
- We have partnered with the largest Hong Kong listed non-hospital medical service provider to provide vaccination and related services for eligible customers with both a verified transaction processed through Wonder and a valid Wonder payment receipt.
- Eligible customers with verified Wonder transactions and valid receipts may complete vaccination services at the partnered provider at no additional cost.
- For customers without any verified Wonder transaction or receipt, we have no transaction visibility. In such cases we may, with the customer's consent, provide collected payment and medical records to relevant private and public organisations to assist them.
- For all verified transactions processed through Wonder with a valid receipt, we shall seek reimbursement from AMG on behalf of the eligible customers.
To facilitate the process, please complete the booking form at https://www.amgincidentbookingform.com. For any queries, please contact amg-incident-hongkong@wonder.app.
As a home-grown fintech company dedicated to serving merchants and consumers, we are committed to acting ethically, transparently, and in the best interest of the public at all times.
Sincerely, Wonder Ventures Limited
About Wonder
Wonder is a leading payments and FinTech platform for merchants in Hong Kong and Asia Pacific, enabling any merchant, from micro-businesses to multinational enterprises, to pay and get paid effortlessly.
Wonder is Hong Kong's first full-stack omnichannel payments platform, allowing merchants to complete KYC onboarding digitally in minutes, open an account, accept payments, pay digitally, and manage transactions — all from a single platform. Key products include Wonder App, Wonder Terminal, Wonder Dashboard, Wonder Card and Wonder Taxi. Beyond its full-stack suite, Wonder pioneered instant payment settlement (T+0) in Hong Kong and continues to expand access to digital financial services through innovation and strategic partnerships.
Headquartered in Hong Kong, Wonder completed a Series A funding round led by Hong Kong Telecom (HKT) and a venture debt facility with HSBC Innovation Banking. Wonder has offices in Hong Kong, Japan, Taiwan, Singapore, Malaysia and Mainland China.
